NEW ERA OF AIRGUNS

Shipping Policy 1. For In-Stock Products: We typically ship in-stock orders within 2 to 7 business days. Each unit is tested before shipping to ensure quality and performance. Delivery time will vary depending on the shipping method you choose and the carrier's schedule. 2. For Pre-Ordered Products: Pre-ordered items usually take 3 to 4 weeks to arrive. However, in some cases, delivery may take up to 2 months, depending on shipping schedules from China and U.S. customs processing. If you need the item urgently or for a specific event, we strongly recommend not placing a pre-order. Please feel free to contact us for alternative options that may be available sooner. Return & Exchange Policy Terms and Conditions *ALL GUN AND ACCESORRIES SALES ARE FINAL* * An adult signature will be required for all sales of airguns You must be 18 years old to purchase on our on-line store. Buyers have to meet in jurisdictions where permitted by applicable laws for Airguns We only ship to your payment billing address. You are responsible to determine that no laws or regulations prohibit your purchase or possession of airguns and accessories that there are no other reasons that you cannot legally purchase or possess the product. We usually ship out your order within 48 hours after your payment is cleared, We do not take any responsibilities delayed by shipping companies. The order fulfillment times are in addition to the shipping times. Regardless of the shipping method or companies. VELOCITY AIR & LEAD Return Policy *ALL AIRGUN SALES ARE FINAL* We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Do not attempt to disassemble any items. Attempts to change the appearance or function of any item you purchased from us will void the warranty and your right to return the product for a full refund. To start a return, you can contact us at alternativedefense86@gmail.com. If your return is accepted, we’ll send you a instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. There is a 20% restocking fee for returns and/or cancellations. The customer is responsible for the shipping charges incurred for returns. In some cases, products shipping directly from the supplier must be returned directly to the supplier. Please contact the supplier regarding any warranty issues or return requests not eligible for return. If you need assistance, please contact us. There are no returns or refunds for international orders. You can always contact us for any return question at alternativedefense86@gmail.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Airgun Warranty Policy: Manufacturer warranties is one year. We will cover the shipping cost both ways for warranty work up to 60-days from purchase. After 60-days the customer is responsible for the shipping cost to send the gun in (one-way) and we will cover the return cost after repair. Please remember that airguns are highly technical products with many moving parts, seals, etc. that will need maintenance over time. There are certain o-rings and parts that are not covered under warranty but considered routine maintenance (breech O-rings for example). Please always follow manufacture instruction to use our airguns like suggested pressure, ammo, accessories, and maintenance, please always wear your eyes and ears protection when you use airguns. Inproper use or reckless use the airguns could cause serious injury Due to the complexity of these products, there are many times that incorrect use can cause issues. These types of issues can be evaluated and would not be covered under warranty (installing aftermarket power kit parts for example or incorrect tuning). *Defectiveness includes leaking guns, physical damage, misfiring, non-functioning and abnormal performance. What is defective may be up to interpretation. We reserve the right to determine if a product is truly defective before issuing a refund. Accuracy: No airgun manufacturers that we sell have accuracy guarantees. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.